Cleveland, Ohio, Sept. 12, 2019
Vertex is pleased to announce Jacqueline Foster has joined its Client Delivery Team as a Client Support Specialist. In this role, Ms. Foster is responsible for customer interactions, managing web-based information portals, and data entry. She is part of the project team that serves Procter & Gamble, The Home Depot, and Duracell.
Ms. Foster's experience includes customer service and problem resolution at Micros Retail, now part of Oracle. She also has worked on help desks and in high-volume data entry roles. She has a bachelor's degree in business administration from Cleveland State University.
"We are pleased to welcome Jacqueline to Vertex," says Murali Swamy, Global Account Director. "Vertex is a growing company, and our customers depend on high-quality work. Jacqueline's customer service background combined with her technical know-how make her a great fit for us."
Ms. Foster will be based out of Vertex's Cleveland headquarters.
Cincinnati, Ohio, Sept. 6, 2019
Vertex is pleased to announce Joby John Thomas has joined its Client Delivery Team as a Salesforce Application Developer. In his role, Mr. Thomas is responsible for designing, building and testing Salesforce products including Sales Cloud, Service Cloud, and Community Cloud as well as the Salesforce platform for customer needs.
Mr. Thomas brings more than nine years of customer relationship management experience as a certified Salesforce Administrator and Developer. He worked as an onsite Salesforce lead for the past five years, supporting multiple CRM applications with extensive business interaction. Thomas began his career working on Oracle Siebel CRM before he transitioned to Salesforce three years ago. He also has experience with Informatica, OBIEE and Oracle database.
His master's degree in computer applications is from GGSIP (Guru Gobind Singh Indraprastha) University in Delhi, India. His bachelor's degree in science is from Delhi University.
"We are pleased to welcome Joby to Vertex," says Murali Swamy, Global Account Director. "His in-depth knowledge of Salesforce makes him an excellent addition to the Vertex team. Our customers will benefit from his knowledge."
Mr. Thomas lives in Cincinnati with his family. An avid cricket enthusiast, he enjoys playing the sport and cheering on the Indian Cricket Team.
Cleveland, Ohio – August 19, 2019
Vertex is pleased to announce that Judy Romanchik has joined its Client Delivery Team as a Business Analyst, Aug. 12, 2019. Judy brings extensive experience to the digital solutions company. Her primary focus will be to document, analyze, and validate the business needs of customers. She will conduct business requirements sessions with clients to capture functional, technical and other key parameters of systems and applications.
Ms. Romanchik's previous experience includes high-level Business Analyst work at The Regional Income Tax Agency, Key Bank, MedData and Westfield Insurance. She is adept at understanding how technology benefits business interests. Her varied skillset makes her a natural fit for supporting Vertex's clients' tech needs. Judy will work in a project management capacity for several key clients and take on additional responsibilities as needs dictate.
"We are thrilled to have Judy on our staff," says Ganesh Iyer, Vertex Founder and Principal. "Her skillset bridges two worlds that Vertex addresses – business and technology. We pride ourselves on understanding business needs and finding the right technical solution. Judy is well versed in numerous digital platforms. Plus, she has great enthusiasm, communicates well, and has an incredible track record."
Judy is also a master cake maker and decorator, providing beautiful confections for weddings and special occasions. She lives in Independence, Ohio with her two dogs.