About Artificial Intelligence

Vertex reimagined AI, bringing it out of the lab and into the hands of business users, which now benefits several business processes every day. Today, we are further democratizing AI by empowering to transform every process and customer interaction to be more intelligent with AI expertise. Vertex is arming customers with conversational chatbots and the ability to build and customize their own with just clicks.

Every business process and workflow within a company stands to be more intelligent or more efficient with AI. Employees need more insights into the future and to deflect repetitive tasks that take up their days. However, companies are hindered by the infrastructure costs, lack of expertise and the resources required to optimize their workflow with AI. With us, the employees who are managing and driving business processes have the power to build and customize AI to fit their specific needs.

As a Leader we believe that we are best positioned to help accelerate AI adoption.

Key Benefits

Vertex redefines automation with bot as a service i.e. to automate a wide range of industry-specific operational and functional processes Effectively, Efficiently and Spontaneously.

  • Customer Experience Management: Discover newer and faster approaches to interact with customers and maintain consistency across all the channels of communication with bot.
  • Process Automation: We can automate and expedite a wide range of industry-specific operational and support processes with bot.
  • Human Resource Services: Reconfigure HR practices and processes to improve employee engagement and reduce operating costs by intelligent HRM automation with bot.
  • Back Office Administration & Reporting: We can automate any structured administrative task where humans interact with technology with Cognitive-Capable bots
Value to Business
Following are the business advantages of using a bot
Accessible Anytime
Handling Capacity
Customer Satisfaction
Cost Effective
Alternate Sales Channel/Better Lead generation
Personal Assistant
Flexible Attribute
Work Automation

Present Business Case

Presently Vertex is working with the biggest Global Retail giant to create a comprehensive AI driven conversational chatbot system, which comprises of following key features:

DAMS: The bot can answer basic queries of end users (as search is widely used).
Restocking: We can use bots for truck tracking
Fast Mart: As soon as the end user opens the report, bot can tell the significance of the report, the various metrics the report has.
Bot Help/User Experience: We usually share the user guide with customer or upload the user manual in respective website or have a wiki page. By using Bot Help, end users can get the following benefits which is generic for all applications:
  • Application assistance including Navigation help (instead of going via menu, bot can directly navigate to the specific page).
  • Business assistance.
Order Placement/Urgent Fulfillment: The bot can create the order.
Sales Analytics, Report Generation: Reduce the manual/repetitive task by the bot.
Vertex Support Apps: We can pitch for V-Bot and clarify few basic queries of business users, ticket creation and enhance the customer experience.

Vertex AI services have benefited several businesses across different industries so far:

Financial Services: The bot responds to queries about deposit and credit card accounts, transactions, and branch or ATM locations.
Insurance: Digital assistant app to answer basic policy and billing related queries.
HR: Employee questions about pay, stock, benefits, leave balance and other HR program
Retail & E-commerce: As shopping assistant, purchase from catalogue, style preferences, recommendations etc.
Health Care: Medical diagnoses, clinical decision support, access to health care information.
News & Publishing: Daily top news stories.
Media & Entertainment: Find tickets to events and concerts, games.
Fashion & Beauty: By understanding consumer habits, suggestions to try different lip colors and new fashion collection.
Travel: Travel advice, recommendations, and check-in reminders, flight status updates hotel information on Skype or Facebook Messenger.
Food: It can be ordered via Slack.

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