About Managed Services

Creating an increased business value with optimal resources is one of the most expected outcomes by business owners. This propels stakeholders to tap into different possibilities to make their operations cost-effective and increase output. Vertex partners with organizations and helps them accomplish these objectives of managing complexities, reducing costs and increasing value delivered.

Vertex is your strategic partner, driving business growth and transformation through end -to-end managed IT services. We offer a range of services to ensure that your IT is always ready and available to power your business. Our objective is to manage and support your IT infrastructure, while you continue to focus on your key business strategies.

Our Approach

At Vertex, the managed services are supported by two critical functions – Governance and Auxiliary Wing. While the governance provides strategic direction and ensures conformance with processes and protocols; the auxiliary wing provides the necessary support in the form of infrastructure, tools, resources and people.

We interface with you to identify the business objectives and scope of the engagement. We thoroughly evaluate the existing applications, systems and processes in scope. We identify the areas of improvement and create a roadmap for you. Once the service is initiated, we focus on continual improvement. We gather relevant metrics and create executive dashboards to determine the effectiveness of the service delivery. We offer multiple delivery models so that you choose the one that suits your organization the most.

Database Services

Database administrators (DBAs) are often the unsung legends of the IT organization, yet skilled DBAs are difficult to find. That's where Vertex can help. Our discrete offerings include all Database Production Support 24/7 services, Unified Communications (Skype for Business and Exchange), Business Collaboration Services Database Management and Load Balancing. Whether your needs are tactical or strategic, project or resource driven, Vertex offers flexible solutions that enable you to supplement your team with expert Database resources whenever and however you need them.

Our expert DBAs are with you through each phase of your task — regardless of whether you're in the beginning periods of your lifecycle, or you're going to undergo a major re-architecture — helping you settle on choices that are significant to the future of your applications. We offer a complete range of database staffing and implementation services, including database development, database optimization/performance tuning, and database maintenance as well as upgrades and migrations.

Vertex offers affordable database resources to meet your business' staffing needs. Our flexible solutions range from supplying qualified resources for one-time projects of defined scope to tailoring a strategic co-sourcing program for your company via Vertex's Smart Source DBA managed services offering. Our consultants have an average 15 years of database administration experience, with world-class skills in managing and tuning Queries running on platforms from Windows to Unix/Linux. Our core services include:

Vertex onBase Capabilities

Vertex has expertise in delivering OnBase industry solutions that cater to the business needs of education, manufacture, finance and healthcare organizations. In order to make our customers experience swift and measurable ROI, we perform OnBase services by collaborating enterprise-class Document Imaging, Enterprise Report Management (ERM) and the best Content Management Technologies.

OnBase has transformed several organizations globally by empowering their businesses to emerge as agile, competent and effective. It has a demonstrated record of solving issues resulting from time taking and expensive manual tasks.

Our team offers a variety of integration methodologies, utilizing everything from HL7 and API to non-programmatic approaches. We have implemented our services in numerous Meditech Magic, Client Server, and 6.0 Environments using standard technologies as well as those that focus on Meditech, such as NPR (non-procedural representation), CDS (customer-defined screens), ODA (optical disk archiving), PCI data sources and external links.

Vertex delivers Information platform for managing content, processes, documents and cases

  • OnBase application for Underwriting Process
  • OnBase integration with Guidewire Claim Center
  • Workflow services, OnBase batch and DIP processes
  • Claim file conversion process using OnBase virtual printer
  • OnBase integrations – Guidewire Integration, Outlook Integration,
SAP Services

Vertex's expert team of consultants can help you in taking your SAP system to the next level, regardless of whether you're a small organization considering SAP out of the blue or a multinational firm that requires a SAP system upgrade. Our SAP solution experts support, maintain and enhance the application landscape. We deliver better planning and reduced operational costs, while freeing up IT resources, owing to our high level of expertise in industry-leading tools and framework development. This enables clients to focus on innovation and their core business. We cater to a wide range of domains ranging from retail, insurance and VFSI.

One of the recent addition to our portfolio of high value services is SAP testing. Vertex delivers manual, and automated testing and validation of new and existing functionality for SAP's FICO modules. Our core service offering includes Test strategy and planning, developing test cases, assembling test data, and test execution. We project manage the entire testing life cycle which includes presenting periodic status reports and reviews.

Our SAP testing suite consists of the following:


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