Behind the Seamless Integration That Transformed Operations for a Leading Veterinary Consortium in North America

Business Challenge

The organization faced inefficiencies caused by siloed systems that were not natively integrated, resulting in:

• Redundant manual efforts
• Inaccurate or inconsistent data
• Delays in user provisioning and de-provisioning
• Difficulty maintaining compliance and visibility

Specifically, there was no integration between:

• Human Capital Management (HCM) System
• Azure Active Directory (AD)
• Spend Management System

The client sought a controlled, secure, and automated integration to facilitate real-time synchronization between these systems, enable automated distribution groups management, and support their governance and compliance framework.

Vertex’s Solution

Vertex developed and implemented a robust, automated integration architecture leveraging Message Queuing (MQ) services. The solution focused on key integrations and workflows to enhance business operations and data integrity.

1. HCM to Azure Active Directory Integration

• Data Synchronization:
  • Initial Sync: One-time extraction and synchronization of employee data from HCM to Azure AD.
  • Daily Sync: Scheduled MQ workflows ensure continuous synchronization of updated employee information.

• Distribution Group Mapping:
  • Dynamic mapping between HCM attributes and Active Directory distribution groups.
  • Flexible rule engine to accommodate changes without code-level intervention.

• Automated Workflows:
  • Moves/Adds/Changes/Deletes automatically reflect in Azure AD distribution groups based on HCM triggers.

2. HCM to Azure Active Directory Integration

• Automatic User Creation:
  • New Azure AD users meeting defined criteria are automatically provisioned in Spend Management System via API.
  • Admins are notified instantly upon user creation.

• Selective User Setup:
  • Custom rules to determine eligibility for Spend Management System account creation.

• Automated User Inactivation:
  • Departed or deactivated users in Azure AD are promptly removed from Spend Management System.
  • Workflow includes automatic notification for reassignment of pending tasks.

3. Error Handling and Security

• Comprehensive Logging:
  • Real-time logging and alerts ensure prompt resolution of failures or anomalies.

• Secure Credential Management:
  • Encrypted storage and secure authentication for all system connections (HCM, Azure AD, Spend Management System).

Impact and Results

The integration solution delivered measurable improvements:

• Operational Efficiency:
  Streamlined processes and elimination of manual interventions increased overall productivity.
• Real-Time Synchronization:
  Ensured accurate and timely updates across systems, leading to better data quality and reduced errors.
• Scalability:
  The architecture is scalable, ready to support future growth and additional integrations.
• Enhanced Security & Compliance:
  Secure workflows and detailed logs ensured adherence to internal and external compliance requirements.

Technologies Utilized

• Message Queuing (MQ) Platform
• HCM APIs
• Azure Active Directory
• Spend Management System APIs
• Secure Encryption & Role-Based Access Control

Conclusion

Vertex’s solution empowered the veterinary consortium with an intelligent integration framework that not only resolved existing pain points but also laid a solid foundation for digital transformation. The organization now operates with improved agility, reduced operational costs, and a secure, scalable IT ecosystem.