Revolutionizing IT Infrastructure: How Vertex Transformed IT Infra Operations in Payment and Automation Services

The Challenge:

Our client, a leader in payment and transaction automation, unattended self-service technology, and IoT device lifecycle management, faced mounting challenges due to outdated IT infrastructure.

Key challenges included:

With the future demanding cloud-first operations and robust cybersecurity, our client required a comprehensive IT overhaul to maintain a competitive edge.

The Solution

Vertex engineered a comprehensive IT transformation that modernized the institution’s infrastructure, leveraging ManageEngine Tools, Office 365 Optimization, Azure Cloud Services, and Arctic Wolf Cybersecurity.

1. IT Management Modernization with ManageEngine
   Deployed industry-leading tools to simplify IT processes and enhance productivity:
   
   • Endpoint Central:
     • Patch Management: Delivered regular updates to secure endpoints and mitigate vulnerabilities.
     • Software Deployment: Ensured timely software updates across devices.
     • Cloud Migration: Upgraded on-premises systems to cloud-based Endpoint Central for better flexibility and scalability
       
   • AD Manager Plus:
     
     

      

   • Self-Service Plus:
     • Empowered users to reset passwords and manage accounts independently, reducing IT workload.
     • Strengthened security with multifactor authentication and proactive password expiry notifications.
2. Optimizing Collaboration with Office 365 Services
   Revamped the Office 365 environment to support seamless communication and efficient resource allocation:
   

    

3. Scalable Cloud Solutions with Azure
   Transitioned IT infrastructure to the cloud, unlocking agility and cost-efficiency:
   
   • On-Premises to Cloud Migration:
     Seamlessly migrated servers to Azure while minimizing downtime.
     
   • Customized VM Provisioning:
     Enabled automated data recovery with Azure Backup.
   • Backup & Recovery:
     Seamlessly migrated servers to Azure while minimizing downtime.
   • Network Security:
     Secured data flows with Network Security Groups (NSGs) to prevent unauthorized access.
   • Cost Optimization:
     Conducted regular analysis to optimize resource usage, including VM resizing.
4. Advanced Cybersecurity with Arctic Wolf
   Vertex utilized Arctic Wolf’s advanced monitoring tools to safeguard against cybersecurity incidents:
   
   • Real-Time Monitoring: Continuous threat detection and response to safeguard against cyber risks.
   • Rapid Remediation: Applied patches and resolved vulnerabilities swiftly to maintain system integrity.
     

Impact and Outcomes

A holistic approach that delivered transformative results:

• Enhanced Performance:
  Modernized systems boosted operational efficiency and user satisfaction.
• Fortified Security:
  Proactive updates and advanced monitoring reduced cyber risks.
  
• Streamlined IT Management:
  Automated workflows and self-service tools empowered employees & freed IT resources.
• Scalable Cloud Infrastructure:
  Leveraged Azure’s cost-effective, flexible computing for sustained growth.
• Improved Collaboration:
  Office 365 optimization facilitated seamless communication and better resource management.

Conclusion

Vertex successfully transformed the client’s IT landscape, delivering a robust, scalable, and secure infrastructure tailored to modern demands. By integrating advanced tools, optimizing collaboration, and implementing state-of-the-art cybersecurity measures, we empowered the client to over come their operational challenges & achieve sustained efficiency, flexibility, and growth. This case study underscores our commitment to providing innovative solutions that drive meaningful results for our clients.