Case study: Microsoft
From 30-Minute Orders to 5-Minute Wins: Streamlining Operations Through Modernization
Comprehensive Legacy System Modernization, Database, and Cloud Migration
Case Study at a Glance
Client
A leading environmental services company operating across multiple regions, managing large-scale operations in wastewater management, recycling, and environmental maintenance.
The Problem
The organization was struggling with an outdated legacy system that slowed down operations, created data inconsistencies, and exposed major security risks due to unsupported database and Windows Server versions. Manual processes and inefficient order creation workflows impacted both internal teams and customer satisfaction.
The Solution
Vertex delivered a complete modernization and re-platforming of the client’s legacy application. The system was rebuilt using the latest Microsoft technologies, upgraded to a modern SQL Server and Windows Server environment, and migrated to Microsoft Azure Cloud Services for scalability, reliability, and security.
The Result
- Approval processing time significantly reduced with automated workflows
- Reduced order creation time from 30 minutes to under 5 minutes
- Improved order accuracy and customer satisfaction
- Simplified maintenance and future scalability with cloud hosting
- Enhanced data integrity, security, and accessibility
- Empowered faster, more efficient operations across teams
Client Overview
A leading environmental services company operating across multiple regions, offering wastewater management, recycling, and nvironmental maintenance solutions. The organization faced growing challenges maintaining its aging legacy systems, which impacted both operational efficiency and service quality.
The Challenge
The client’s legacy application had become a bottleneck for growth and security. The outdated infrastructure relied on unsupported database and Windows Server versions, creating serious risks and inefficiencies across daily operations.
The client needed a comprehensive modernization that addressed both the application layer and its underlying infrastructure.
Business Impact
Vertex delivered a fully modernized, cloud-enabled application built for speed, scalability, and security.
The new system improved operational efficiency, reduced maintenance overhead, and enhanced customer experience through automation and intuitive design.
Results achieved:
- Work order creation time reduced to under 5 minutes
- Improved data accuracy and centralized customer visibility
- Simplified order pricing through guided workflows
- Seamless scalability with Microsoft Azure hosting
- Enhanced security posture through upgraded databases and servers
What We Delivered
- End-to-end modernization of the legacy system using Microsoft’s latest technology stack
- Re-platformed application for improved performance, reliability, and maintainability
- Database upgrade to the latest SQL Server for enhanced stability and performance
- Migration to Azure Cloud Services for scalability and cost efficiency
- Redesigned UI/UX with guided wizards for accurate and faster work order creation
- Enhanced search and lookup features for customer and order history
Technical Highlights
Business Benefits
Challenges
- Managing seamless migration to modern infrastructure with minimal downtime
- Mitigating security vulnerabilities tied to unsupported systems
- Driving adoption among sales teams transitioning to new tools
Achievements
- Executed zero-data-loss migration with uninterrupted operations
- Enhanced system security through modernized architecture
- Delivered a user-friendly, efficient system adopted across departments
Unique Value Provided by Vertex
- Holistic Modernization: Addressed application, database, and infrastructure layers in one integrated program
- Proven Migration Expertise: Delivered smooth transition to the latest SQL and Windows Server versions
- Scalable Cloud Design: Built for long-term adaptability on Azure
- End-to-End Collaboration: Ensured seamless delivery through close coordination with client teams
Client Feedback
“The collaborative efforts of both of our teams have contributed greatly to the initiatives we are undertaking here, and we couldn’t be happier.
Your team feels like an extension of our family, and it really goes a long way to helping us produce a quality product.”
— Project Sponsor, Environmental Services Company
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