Manufacturers: Would You Like to Expedite Your Materials Complaint Processing? We Got IT.

How a Major Consumer Goods Manufacturing Company Streamlined its Complaints-on-Materials Reporting with a Custom Digital Solution

Problem and Background

Materials complaint processing was a time-consuming, manual process at the plants of a major global CPG company. Not only did the procedure consume hundreds of worker hours every month, it also created a bottleneck of nonproductive inventory that consumed valuable warehouse space and delayed reimbursement. This company needed a digital tool that would expedite and simplify the process.

Prior to Vertex’s custom digital solution for processing complaints on materials, floor personnel needed to fill out paperwork, alerting Materials Processing / Production Execution teams to investigate the defective material. These teams would then have to take photos and add supplemental information. Their notes would later be compiled into an Excel spreadsheet so another form could be submitted to the supplier.

Processing these complaints was another time-consuming process, with each one taking eleven minutes. This required an employee to devote an entire workday to process complaints reported over weekend shifts. Vertex’s material complaints reporting tool eliminated all of the manual paperwork.